Shipping & Return
For all return queries, please email us at sales@digico.co.nz
RETURNS POLICY
Vendor Return / Warranty Procedures - Consumables
Brother – 0800 329 111
Digico does not accept return of faulty Brother product. All claims need to be directed to their Help Desk directly on 0800 329 111.
Canon – 0800 222 666
All Canon ink cartridges will be tested and checked against the fault claimed. Our approval decision will be made based on the results of these tests. Digico will require photo evidence of the fault and/or a test page showing the printing fault. Canon will not accept our claim without these.
Epson – 0800 237 766
Epson has a technical support line for all end user product enquires. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Epson technical support line on 0800 237 766 and request a DOA number once deemed as faulty. This will then be sent back to Digico for a credit or replacement. All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued for original Epson product being returned.
HP – 0800 441 147
HP has a technical support line for all end user product enquires. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the HP technical support line on 0800 441 147 and request a DOA number once deemed as faulty. This will then be sent back to Digico for a credit or replacement. Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return weights which can be found near the back of the returns guide. If a cartridge is below this weight, then HP will classify it as empty. To check the expiry date on HP ink cartridges, see the HP returns data page.
SHIPPING
Service – Parcels and Boxes |
Price (Ex GST) |
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Auckland |
$5.00 |
North Island |
$7.50 |
South Island |
$11.00 |
Rural / Waiheke Island additional charge |
$3.50 |
Printers to be quoted |
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